TOOLS EVERYONE CAN USE: How to deal with difficult people

In many organizations, dealing with upset people is rare. In certain organizations, like retail stores, difficult people are much more prevalent and this can also be true for food organizations, given the pressures and issues our client's experience. Having tools and training can help to deescalate situations for everyone. Over the next few editions, we will be sharing some tools and training that might help your volunteers, the first is a video from Howdini.