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TOOLS EVERYONE CAN USE - How does your organization look to your clients?

An interesting test for any organization is to look at themselves through the eyes of their clients. How would someone know where and when you are open? How does a person become registered? How friendly is your organization? We all perceive how things are supposed to work, but it is a good reality check. As inspiration check out this fun Saturday Night Live skit that parodies undercover bosses.

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